Privacy policy
We promise you
This Privacy Policy explains the information collected by SINO MEGWELL TECH INC and its affiliates (hereinafter referred to as SINO MEGWELL TECH INC or us) and the reasons for our collection, as well as how you can update, manage, export and delete your information. If we ask you to provide certain information in order to verify your identity when using SINO MEGWELL TECH INC Smart products or services, we will only use such information in strict compliance with this Privacy Policy and/or our User terms and conditions. See the Products or Services section for more information.
This privacy policy is designed with your needs in mind; It is vital that you fully understand our personal data collection and use policies and that you are confident that you ultimately have the control over your personal information provided to SINO MEGWELL TECH INC Intelligence.
In this Privacy Policy, "Personal Information" means the information itself or the data that identifies a particular individual in connection with other information about the individual that is accessible to SINO MEGWELL TECH INC intelligence. Such personal information may include but is not limited to the information you provide to us or upload to us, device information, etc. Please read further about the types of information we collect when using our services or products.
By using SINO MEGWELL TECH INC smart products or services, you trust us with your information. We are committed to comply with the EU General Data Protection Regulation 2016/679 (" GDPR ") and any locally applicable data protection laws, such as the laws and regulations of the People's Republic of China. We are committed to protecting the privacy, confidentiality and security of your personal information in accordance with applicable laws, including your local data protection laws. At the same time, we commit all our employees and agents to fulfill these obligations.
AOTOS Application name（Hereinafter referred to as"AOTOS）
This policy will help you understand the following:
1. What information do we collect and how do we use it
2. We share information about your situation
3. Security
4. Retention policies
5. Access other functions on your device
6. Control Settings
7. Access, update or correct your personal information
8. Cancel the agree
9. The data transfer
10. Other provisions
11. Privacy Policy updates
12. Contact us
At the end of the day, all we want is the best experience for our users. If you have any questions about the data processing practices outlined in this Privacy Policy, please contact us at support@aotos.com. Please be sure to provide correct contact information so that we can get back to you in time.
1、What information do we collect and how do we use it
1.1 Type of information collected
We collect information in order to provide better products and services to all users who use us. We will only collect information necessary for specific, clear and lawful purposes and will not further process information in a manner inconsistent with those purposes. We may collect the following types of information (which may or may not be personal information) :
1.1.1 Information you create or provide to us:
When you create a AOTOS When you enter a AOTOS account, you will provide us with your personal information, including your username, password, mobile phone number (within China only), email, nickname, gender (not necessary), the image you choose to represent yourself, and the channel you use to register this account.
1.2.1 Information you collect when using our products and services:
· Device information: Information related to your device. For example, IMEI number, MAC address (Android version only), device model name, device operating system, device type, system and performance information, device manufacturer information, and network operator we may collect and use information such as AOTOS account information.
· Vehicle information: Information related to your vehicle. For example, your Bluetooth MAC address, serial number, speed, range, battery information, cruise control, taillight Settings, power recovery strength, firmware version, body temperature.
· Location information (for specific services/features only) : When you use AOTOS When the AOTOS application has the cycling track function, the application will collect your location information in the background to display your cycling track. If this function is not used, your location information will not be collected.
· Log Message: Information related to your use of our equipment. For example, we can collect network request information, standard system logs, crash information, and other anonymous identifier techniques. This information will be kept locally and will not be sent to us unless you request it. Please note that this information is only used to resolve the problem and we do not save it to the server.
· Feedback: We will collect feedback after the product is sold. Feedback will include user feedback issues such as photos, text, contact information, app version, mobile type (iOS or Android), our feedback time.
· Personal information is collected for the purpose of providing products and/or services to you and to ensure that we comply with applicable laws.
· We collect information to provide better products and services for all users.
1.2、We may use your personal information for the following purposes:
· To provide, process, maintain, improve and develop our goods and/or services to you, including after-sales service and customer support, as well as services provided through our equipment or website.
· Communicate with you about your equipment, services or any general enquiries (e.g. updates, customer enquiry support, information related to our activities, notices) etc.
· Analyze and develop statistical information related to the use of our products and services to better improve our products and services.
· Optimize equipment performance.
· Store and maintain information related to you for our use in conducting our business or fulfilling our legal obligations.
· Provide local services without communicating with the server.
More examples of how we use your information, which may include personal information, are provided below.
· Create your AOTOS account. Create on a mobile device. Personal information collected during a AOTOS account is used to establish a user's personal profile. AOTOS account and information page.
· Display vehicle information. When the device is connected via Bluetooth, your vehicle information will be displayed and you can check device information such as speed, range, battery information, firmware model and related Settings through our app.
· Provide location-based services. When using AOTOS applications have track riding features that require your access location. You can turn this setting off at any time by going to device Settings or stopping using the application functionality.
· Provide after-sales service. If you require after-sales service, we will use your log information. This information will be sent to the after-sales engineer via email. Please note that this information is only used to resolve the problem and we do not save it to the server.
· Direct promotion. We may use your email address, your express prior consent. AOTOS account provides you with promotional materials related to the products and services of SINO MEGWELL TECH INC Company.We strictly comply with the data protection laws of your locality (which may contain relevant requirements for independent express consent) and will only use your personal information with your express prior consent or when you express no objection by conduct or instruction. You have the right to terminate our use of personal data for direct marketing purposes. If you no longer wish to receive certain types of email, you can do so by sending an email to support@aotos.com, we will not transmit your personal data to our business partners for direct promotion.
2、We share information about your situation
Except for the following exceptions, we will not share your personal information with any company, organization, or individual other than SINO MEGWELL TECH INC Intelligence.
2.1、Subject to your express prior consent:
· When we obtain your express prior consent, we may disclose your personal Information to the third-party service providers and affiliates listed in this Section in accordance with this Privacy Policy and applicable local laws and regulations in order to provide the products or services you require.
· In all cases described in this section, we ensure that you, AOTOS will only share your personal information in accordance with your authorization. Your authorization of AOTOS enables a secondary processor to process your personal information.You should understand that in any of the circumstances described below, when AOTOS shares your personal information with a third party service provider, AOTOS will set forth the third party's practices and obligations through the contract, in compliance with applicable local data Protection Laws and this Privacy Policy. AOTOS will contract to ensure that third party service providers comply with the privacy standards applicable to them in your jurisdiction.
· Your location information. We will use Google Maps to collect your location information (location to the city area) so that you can display your cycling information when using the tracked cycling feature.
· Release important notification information. We will send important notifications permitted by law to your email address or application interface. Important information will include recall information, mandatory repair and maintenance information.
· Google data analytics. We will use Google Data Analytics services to analyze de-identifying information to predict trends in products and services.
2.2、Information sharing between our group and third party service providers
In order to successfully conduct commercial operations to provide you with the full functionality of the products and services, We may from time to time disclose your personal information to other affiliates or to our third party service providers (our mail stores, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and promotion service providers, and agents representing SINO MEGWELL TECH INC Intelligence). Such third party service providers may process your personal information on behalf of SINO MEGWELL TECH INC Intelligence or for one or more of the above purposes. If you no longer wish to allow us to share this information, please send an email to support@aotos.com contact us. Please make sure to provide your correct contact information so that we can respond to your request in a timely manner.
In addition, we may share de-identifying information and statistics in aggregate form with third parties (such as advertisers on our sites) for commercial purposes; We may share with it general usage trends for our services, such as the number of customers among certain groups of people who buy certain products or engage in certain transactions.
2.3、For legal reasons
SINO MEGWELL TECH INC may disclose your personal information without further consent when required by applicable law.
To avoid doubt, joy ride a smart may clear the local data protection law within the scope of permission and without your approval to collect, use or disclosure of your personal information, in order to protect our rights, protect the safety of your safety and others, abide by the requirements of local government, assist in the investigation of illegal activities, not to disclose your information by your approval.
3、security
3.1、SINO MEGWELL TECH INC safety measures
We promise to keep your personal information safe. To protect against unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and administrative procedures to protect the information we collect from your AOTOS products, services and AOTOS websites. We will take all reasonable steps to protect your personal information.
For example, you can choose to use our two-step verification process for increased security when accessing your AOTOS account. When you send or receive data from AOTOS devices to our servers, we ensure that they are encrypted using secure Sockets Layer (" SSL ") and other algorithms.
Your personal information is all stored on secure servers and protected in controlled facilities. We classify your data according to importance and sensitivity, and ensure that your personal information has the highest level of security.
We use encryption to keep your data private during transmission.
We endeavour to ensure the ongoing confidentiality, integrity, availability and recoverability of processing systems and services; In the event of a physical or technical incident, the availability and accessibility of personal data will be restored in a timely manner.
We regularly test access and evaluate the effectiveness of technical and organizational measures to ensure the safety of the treatment measures.
We restrict our employees' access to your personal information. We guarantee that employees and third party service providers who help provide products and services to you by accessing this information have strict contractual obligations of confidentiality. Failure to comply with these obligations may result in disciplinary action or termination of cooperation. We also have special access controls for cloud storage. In summary, we regularly review information collection, storage and processing practices, including physical security measures, to prevent any unauthorized access and use.
We will take all practicable steps to protect your personal information. However, you should be aware that Internet use is not always secure and, therefore, we cannot guarantee the security or integrity of any personal information transmitted in both directions over the Internet.
3.2、What can you do
You can play a role in protecting the security of your personal information by not disclosing your login password or account information to any person unless that person is formally authorized by you.
SINO MEGWELL TECH INC will not be liable for any security breaches caused by third parties' access to your personal information due to your failure to maintain the confidentiality of your personal information. Notwithstanding the above, you must notify us immediately of any unauthorized use of your account by any other Internet user or any other security breach.
Your assistance will help us protect the privacy of your personal information.
4. Reservation Policy
We will retain personal information at all times if it is necessary to fulfill the purpose for which we collect the information or to comply with the requirements or permits of applicable law.
We will retain your information (including your personal information) until it is no longer necessary to provide our products or services to you or until your account is deleted or you choose to reset the product to factory default Settings (whichever occurs first).Please note the following example we will delete your information. Deletion means irreversible erasure and you will not be able to recover your information in the future.
Example 1: On certain products, you reset the device to factory mode and your personal information will be erased. You can reset through the Settings option in the application. Please note that restoring factory Settings is not reversible and you need to ensure that you do not need to retain this information.
Example 2: If you request the deletion of your information, your request will be verified as made by me and will be deleted within a reasonable time limit.
Example 3: If you logout or delete your AOTOS account, personal information will be deleted six months after the date of cancellation or deletion.
5. Access other functions on your device
Our application may access certain functions on your device, such as wi-fi network status, and other functions. This information is used to allow these applications to run on your device and allow you to interact with them. At any time, you can close the application at the device level or via support@aotos.com contact us to revoke the license.
You can control your information!
6. control Settings
The company acknowledges that everyone's concerns about privacy are different. Therefore, we provide some examples of the various ways that SINO MEGWELL TECH INC Intelligence offers you options to limit the collection, use, disclosure or processing of your personal information and control your privacy Settings:
· Turn on or off location access;
· Log in or log out; AOTOS account;
· Turn on or off other services and features that process sensitive or personal information.
If you have previously consented to our use of your personal Information for the above purposes, you may do so at any time by writing or by submitting a letter to support@aotos.com to change your decision.
7、Access, update or correct your personal information
You have the right to request access to and/Or correct any personal information we hold about you. When you update your personal information, you will be asked to verify your identity before we can process your request. Once we have sufficient information to process your request to access or correct your personal information, we will respond to your request within the time required by the applicable Data Protection Law.
We usually provide a copy of your collected personal information free of charge upon your request. If you request additional identical information, we may charge a reasonable fee for actual administrative costs in accordance with applicable laws and regulations.
If you wish to request access to personal data held by us or if you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible by writing or sending an email to the email address provided below. Email address:support@aotos.com
You have the right to ask us to erase your personal information.
You have the right to request restrictions on the processing of your personal information.
You have the right not to be a subject of data that is automatically processed, including user portraits, that is, automatic processing that has legal consequences or similar serious effects on you.
You have the right to require that the personal information received from you is organized and transmitted to other data processors in a common format.
8、Cancel the agree
By submitting a request, you may revoke your consent to the collection, use and/or disclosure of your personal information in our possession or control. This can be done by support@aotos.com Perform related operations. We will process your request within a reasonable time after you make it and will not collect, use and/or disclose your personal information based on your request.
Please note that your withdrawal of consent may result in certain legal consequences. Depending on the extent to which you rescind your consent to allow us to process your personal information, this may mean that you cannot enjoy the products and services of SINO MEGWELL TECH INC Intelligence.
9、The data transfer
Note that data protection laws vary from country to country, with some offering more protection than others. No matter where your information is processed or transmitted, we will take the same protective measures in accordance with this Privacy Policy. We will also comply with specific legal requirements, such as data transfer requirements in the GDPR.
We would also like to inform you of the technical measures adopted to protect international data transmission:
We use encryption technology to keep your data secret during transmission.
We endeavour to ensure the ongoing confidentiality, integrity, availability and recoverability of processing systems and services; Timely restoration of availability and access to personal data in the event of a physical or technical incident;
We regularly conduct test evaluations and evaluate the effectiveness of technical and organizational measures to ensure the safety of processing.
Here are some practical self-examination measures that we strongly encourage you to pay attention to and review regularly:
Security and compromised accounts
· Help with compromised accounts
· Help hacked accounts
· Help me with my compromised account
If your account has been compromised but you can still log in, this page will help you protect your account and prevent harmful behavior. If you are unable to log in to your account, please contact support@aotos.com Make a support request for help.
Has my account been compromised?
Do you have:
· See unintentional direct messages sent from your account
· Receive our notification that your account may have been compromised
· We have notified you that your account information has changed, but you have not changed it
· Note that your password is no longer valid and you will be prompted to reset it
If you answered "Yes" to any of the above, perform the following steps:
Step 1: Change your password
Change your password now from the Password TAB in your Settings, or click Request Password Reset. Please select a strong password that you have not used before. If you are unable to log in, your account may have been hacked.
Step 2: Secure your email address
Make sure that the email address connected to your account is secure and that you are the only one with access to it. You can change your email address in the app and then access the Account Settings TAB.
Your account should now be secure, and you should not see ongoing unexpected account behavior. If you are still experiencing this problem, make a support request for help.
Protect your account with simple precautions
If your account has been compromised, take the following additional precautions:
· Scan your computer for viruses and malware, especially if you continue to be notified of unauthorized account behavior after changing your password.
· Install security patches for your operating system and applications.
· Always use powerful new passwords that you don't use anywhere else and are hard to guess.
· Consider using login authentication. Rather than relying solely on the password, login authentication introduces a second check to ensure that you and only you have access to your account.
How was the account compromised? (Did someone hack my account?)
If you deliver your username and password to a malicious third party application or website, or if your account is vulnerable because of weak passwords, or if a virus or malware on your computer is collecting passwords, or if you are on a compromised network, this can lead to account damage.
Unexpected updates don't always mean that your account has been hacked. Sometimes, third-party applications can have glitches that cause unexpected behavior to occur. If you notice strange behavior, changing the password and/or disconnecting will terminate the behavior, as the application will no longer be able to access your account.
Help my hacked account
If you think you have been hacked and cannot log in to your account using your username and password, perform the following two steps:
Step 1: Request a password reset
Request E-mail to reset the password through the password reset form.
Try entering your username and email address and be sure to check for reset email in the address associated with your account.
If you are able to log in after resetting your password, check to see if your account has been compromised and re-secure your account.
Step 2, if you still need help, contact support.
If you are still unable to log in, please contact support@aotos.com Contact us by email to submit a support request.
While we will do our best to ensure the secure transmission of your data, we also want to explain to you that there is still a risk of data leakage, as follows:
If you believe that your information has been compromised when we adopt the best practices to protect your information, the following situations may occur:
· Received spam/message from unknown source.
· You may receive phishing emails or other messages that try to trick you.
· The video you share is published to other public sharing sites.
10、Other provisions
10.1、minors
We believe it is the responsibility of parents to monitor their children's use of our products and services. However, it is not our policy to obtain the personal information of minors or to send any promotional materials to such persons.
SINO MEGWELL TECH INC Intelligence does not seek or attempt to seek to receive any personal information from minors. If a parent or guardian has reason to believe that a minor has submitted personal information to SINO MEGWELL TECH INC without their prior consent, please contact us to ensure that such personal information is deleted and that the minor unsubscribesto any applicable SINO MEGWELL TECH INC services.
10.2、priorities
If you agree to an applicable User Agreement and there is a discrepancy between such user Agreement and this Privacy Policy, such User Agreement will prevail.
11、Privacy Policy updates
We review our Privacy Policy periodically and may update this Privacy Policy to reflect changes in our information practices. If we make material changes to this Privacy Policy, we will notify you by email (sent to the email address specified for your account) or by Posting on all AOTOS websites or by mobile devices so that you can understand the information we collect and how we use it. Such privacy Policy changes will apply from the effective date specified in the notice or site. We recommend that you check this page regularly for the latest information on our privacy practices. Your continued use of the Products and services on the Website, mobile phone and/or any other device will be deemed to be acceptance of the updated Privacy Policy. When we collect more personal Information from you or we wish to use or disclose your personal information for new purposes, we will ask for your consent again.
12、Contact us
SINO MEGWELL TECH INC
Email address:support@aotos.com
Thank you for taking the time to learn about our privacy policy!